Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information when using our AI tutoring service.
This Privacy and Cookie Policy describes the privacy practices of TutorGPT ("TutorGPT", "we", "us") on our websites that link to this policy, such as tutorgpt.io or any other website that displays this policy (collectively, our "Website"), and through our AI tutoring service (which allows users to receive personalized tutoring, learning guidance, and homework help) (our "Service").
Table of Contents
1. Information We Collect Through the Service and How We Use It
We provide AI tutoring services that allow users to receive personalized tutoring, subject learning guidance, homework assistance, and learning progress tracking. Our services use AI technology to help users get guidance in subjects such as math, science, and language, including problem-solving, concept explanations, study plan creation, and knowledge reinforcement.
In providing these services, we may collect and process information from users' browsers, devices, and uploaded content. The information we collect through the Service (referred to as "Service Information" in this Privacy and Cookie Policy) includes the following:
Learning Content Information
When users submit questions or upload learning materials for tutoring, we temporarily process the content to provide answers, learning guidance, and personalized recommendations. This may include question content, subject type, learning stage, and uploaded images or documents. We also collect information about users' preferences for learning outputs, including difficulty level, answer style, and learning progress settings.
Usage and Performance Data
We collect information about how users interact with our services, including learning session duration, feature usage (such as Q&A, concept explanations, practice questions), error logs, and performance metrics. This helps us improve our AI teaching algorithms and user experience. We may also collect device information such as browser type, operating system, IP address, and timestamp information.
We may combine any of the above Service Information with each other and with information about users' interactions with our learning outputs and learning history to improve our services and provide personalized recommendations.
2. Information We Collect on the Website and How We Use It
When users visit our website, we passively or actively collect the following information ("Website Information"):
V Voluntarily Provided Information
When you create an account, subscribe to our newsletter, purchase premium features, submit learning questions, or contact our support team, you may share personal information with us. The information you share typically includes contact information (name, email address, phone number), billing information for premium subscriptions, and any content you provide in support requests. You don't have to share this information with us, but without it, you may not be able to access certain features or services.
U Uploaded Content
When you upload questions, homework images, or learning materials to our service, we temporarily store and process this content to perform AI analysis, provide answers, and generate learning recommendations. We may retain this content for a limited time so you can review answers or conduct further learning follow-up. You are responsible for ensuring that you have the right to upload and use any learning content you submit to our service.
C Cookies and Unique Identifiers
Like most web services, we use automated mechanisms with unique identifiers (cookies, pixels, and local storage) to track user sessions, preferences, and interactions with our website. We may use third-party analytics services (such as Google Analytics) to understand user behavior and improve our services. We may also use advertising cookies to show you relevant ads about our AI tutoring services on other websites.
How We Use Website Information
- Provide and maintain our AI tutoring services
- Process your learning requests and provide personalized learning guidance
- Answer your questions, support requests, and feedback
- Improve our AI teaching algorithms and user experience
- Send you service updates, feature announcements, and marketing communications
- Prevent fraud and ensure the security of our services
We only process the personal information you provide to us or we collect in accordance with applicable data protection laws, including GDPR, CCPA, and other relevant privacy regulations.
3. How We Share Service Information and Website Information
We may share Service Information with trusted third-party service providers that help us operate our AI tutoring platform, including cloud storage providers, AI processing services, and analytics platforms that help us improve our services.
We share Website Information with companies that help us operate our platform and promote our services, such as payment processors for premium subscriptions, email service providers for newsletters, customer support platforms, hosting services, and analytics providers.
We may share information in the following circumstances:
- • As part of a business sale, merger, consolidation, or other business transaction
- • With subsidiaries and corporate affiliates
- • With third parties that help us provide the Website or Service
- • If required by law or in response to legal process
- • When we believe sharing may prevent harm or protect our interests
Important Note About Your Content
We do not share your uploaded learning questions or AI-generated answer content with third parties for marketing or advertising purposes. Your learning content and answer outputs remain private and are only processed by our systems and trusted service providers to deliver our services to you.
4. Cookies, Pixel Tags, and SDKs and How They Are Used
What Are Cookies and Pixel Tags?
Cookies are small data files stored on your device that help us remember your preferences, maintain your login session, and improve your experience using our AI tutoring service. Pixel tags (web beacons) are invisible elements on web pages that help us understand how you interact with our website and services. We use these technologies to provide a seamless experience while you learn and to analyze usage patterns to improve our services.
We may use the following types of cookies:
Essential Cookies
Required for our AI tutoring service to function, including maintaining your session during question submission and processing.
Analytics Cookies
Help us understand how users interact with our learning tools and which features are most popular to improve our services.
Preference Cookies
Remember your learning preferences, output settings, and other custom choices to simplify future learning sessions.
Marketing Cookies
Used to show you relevant ads about our services on other websites based on your interests and browsing history.
5. Your Choices and Opt-Out Options
You have several choices regarding how we collect, use, and share your information:
Cookie Preferences
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.
Marketing Communications
You can opt out of receiving promotional emails from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Account Information
You may update, correct, or delete your account information at any time by logging into your account settings. If you wish to delete your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.
6. Third Parties on Our Website
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
7. Information Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
8. International Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information in certain circumstances.
Right to Portability
Request transfer of your personal information to another service provider.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: